Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how HLM Outdoor Services (“HLM”, “we”, “us”) handles information in connection with this website and our services. By using this website you agree to this Policy.

1. Our Roles

Customer and inquiry data (we are the controller): information you provide when you contact us, request an estimate, or become a customer. We decide how and why this information is used.

Website operations and analytics (our service provider): this website, its visitor analytics, and related technical services are operated on our behalf by MCZ Productions, acting as our processor. MCZ Productions collects and processes website data only at our direction and is not permitted to use it for its own purposes.

2. Information We Collect

• Inquiries and quote requests: name, email address, phone number, property or project details, and anything else you choose to include when you submit a form, call, or email us.
• Website visitor analytics (cookieless): page views, sessions, referrers, approximate (city-level) geolocation, device/browser type, and performance metrics. Visitor identifiers are derived using a salted, rotating value, so individual visitors are not persistently identifiable. We do not store full visitor IP addresses (IPs are truncated), set tracking cookies on your device, or build cross-site advertising profiles.
• Communications: the contents of messages you exchange with us, including form-submission emails and replies.
• Usage and log data: technical logs, request metadata, and security events used to operate and protect the website.

3. How We Use Information

• To respond to your inquiries and provide the estimates and services you request.
• To provide, operate, secure, and improve this website.
• To produce the visitor analytics and reports we use to understand and improve the site.
• To communicate with you about your inquiry, project, or our services.
• To detect, prevent, and respond to fraud, abuse, security, and technical issues.
• To comply with legal obligations.

We do not sell personal information.

4. Cookies

Our website-visitor analytics are cookieless and do not store cookies on your device. Strictly-necessary functionality (for example, securely submitting a form) may use short-lived technical storage, but we do not use advertising or cross-site tracking cookies.

5. Service Providers & Sub-Processors

We share information with vetted providers strictly to operate this website and respond to you — for example website management and analytics processing (MCZ Productions), email delivery of form submissions (SMTP2GO), and hosting and content delivery (including Cloudflare). Where we enable additional marketing or measurement integrations in the future — such as Google or Meta advertising and measurement tools, or spam-prevention services such as reCAPTCHA — those providers process data on our behalf, and your use of the site is also subject to their privacy policies, which we do not control. This Policy will be updated when such integrations materially change what is collected.

6. Form Submissions and Email

When you submit a contact or estimate form, your submission is delivered to us by email through our email delivery provider (SMTP2GO) and stored on this website so we do not lose your request. We use the phone number and email address you provide solely to respond to and manage your inquiry; we do not send marketing text messages, and we do not share your contact details with third parties for their marketing.

7. Data Retention

We retain inquiry, quote, and customer information for as long as needed to serve you and keep reasonable business records. Website visitor analytics are retained for a limited window (approximately 14 months by default), after which they are purged, unless a longer period is required by law or agreed with you.

8. Security

We and our service providers use reasonable technical and organizational measures to protect information, including encryption in transit, access controls, and isolation between the websites our provider operates. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You use this website at your own risk.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. Because HLM Outdoor Services is the controller of information collected on this site, direct requests to us using the contact details below and we will respond as required by applicable law. Where our service provider holds the data, we will direct them to carry out your request.

10. International Visitors

This website is operated from the United States. If you access it from elsewhere, you consent to processing in the United States, which may have different data-protection laws than your jurisdiction.

11. Children

This website is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information.

12. Changes

We may update this Policy from time to time. Material changes are indicated by updating the “Last updated” date. Continued use of the website after changes take effect constitutes acceptance.

13. Contact

Questions or requests: alex@hlmoutdoorservices.com.